IBCC Policies & Guidelines
We are blessed to serve our clients in meeting their counseling needs. The following policies and guidelines are an important part of the client-counselor relationship.
Safe Place of Grace IBCC provides a safe environment of grace, mercy, and truth where clients can openly share their hearts and receive the help they need.
Support System IBCC strongly encourages all clients to maintain a healthy support system outside of counseling. This may include attending a small group or Bible study at a local life-giving church, as well as cultivating close, supportive friendships. A strong external support network is essential for lasting change.
Confidentiality IBCC strictly adheres to HIPAA confidentiality regulations and maintains the highest ethical standards of confidentiality with all clients.
Crisis and After-Hours Support IBCC is not a crisis counseling center. We are unable to receive or return phone calls outside of scheduled counseling hours (Monday through Friday).
Between-Session Phone Calls If you need to speak with your counselor between sessions, please schedule the call through our office in advance.
Objectivity in Marriage Counseling IBCC counselors maintain professional objectivity and do not take sides in marriage counseling. If you have any concerns about this, please bring them to your counselor’s attention as soon as possible.
Husband’s Leadership in Marriage Counseling We have found it beneficial when the husband takes the initiative in seeking marriage counseling. Whenever possible, we recommend that the husband schedule the initial intake call.
Support Person for Female Clients IBCC encourages female clients to bring a trusted support person to their counseling appointments when possible.
Open Communication Clients are encouraged to openly express any concerns that may affect their ability to fully benefit from counseling.
Termination of Counseling IBCC reserves the right to end the counseling relationship at any time if the counselor determines that they are no longer able to be of help. In such cases, we will discuss appropriate referrals to better meet the client’s needs.
Zoom / Telehealth Counseling IBCC offers Zoom (virtual) counseling sessions for client convenience. The following guidelines apply to all virtual sessions:
Clients must participate from a private, quiet, and secure location where they will not be overheard or interrupted.
A stable internet connection and a device with working video and audio are required.
Clients should join sessions on time and remain present for the full scheduled duration.
Video should remain on throughout the session (exceptions may be discussed with the counselor).
Recording of sessions by clients is strictly prohibited unless prior written consent is obtained from IBCC.
If technical difficulties occur, clients should notify the counselor or office as soon as possible. IBCC upholds the same high standards of confidentiality and professionalism during Zoom sessions as in-person appointments.